Policies

Installation And Application

Installation should be preformed by an authorized service dealer or licensed contractor. Generac does not require that a dealer start-up be performed, they do require an inspection to be performed prior to using your generator, and they do ask for a license number on the warranty registration form. The warranty registration form must be completed and sent to Generac in order for your warranty to be valid. Generac's standard warranty is 2 years or 2000 hours, whichever occurs first. Generac Guardian generators are intended for standby applications only. Prime power usage is not coved by Generac's warranty. Also, generators installed in applications other than listed in the manual may not be covered by the warranty.

Warranty Service

Warranty service must be performed by an authorized service dealer. The dealer must analyze the problem, provide parts, and carry out warranty repairs. We are unable to ship warranty parts to customers free of charge. We are also unable to make warranty determinations out of our service area, this is the responsibility of Generac Power Systems. Visit www.generac.com

Defective Merchandise

If you have defective merchandise (it does not work properly), please call Generac directly. Manufactures view defective merchandise as a warranty claim and will usually repair or replace the unit.

Things to Consider When Purchasing a Generator

Generators come in different sizes. The correct generator size is determined by individual needs to have power in emergencies. The more items on backup circuits, the bigger and more costly the generator.

2 Types of Generators:

Permanent standby generators - are installed as part of the electrical system and provide power to the building wiring. An automatic switch prevents the generator from backfeeding power into the utility lines and protects the generator from damage when power is restored.

Portable Generators - are typically used when only a few vital electrical circuits are needed. Selected circuits for lights in the general living area of a home, TV (for entertainment and news), furnace, refrigerator, sump pumps, and water-well pumps are a few of the items generally considered.

It is important to get a generator that is adequately sized. Some electrical motors in home appliances and equipment can be ruined or damaged if they do not receive enough electrical current.

Before You Buy...

• Determine which items are needed in an emergency.
• Total the watts needed to determine what size generator is required. An electrician can help make this determination or you can check the manufacturer information for each appliance.
• Remember:
  • Homes in climates that have freezing temperatures need to protect against frozen pipes and the furnace will need to be on emergency power.
  • To save the food in the freezer, the refrigerator will need to be on the system as well as any stand-alone freezer.
  • Homes with well-water will need to have the well pump on the generator system if toilets are tobe flushed.

Safety Concerns With Generators

Electrical current from the generator may "backfeed" into the home's electrical system and cause damage or fire and ruin equipment if it is not properly installed. It is recommended a qualified electrician install a generator to a home electrical system.

Generators can also cause personal injury. For example, if a power company employee is working on an electrical line thinking it is not energized and electrical current created by the generator is in the line, shock or electrocution may occur.

The key to better safeguards against these dangers is professional installationby a qualified electrician and the installation of a generator transfer switch.

Some transfer switches automatically trip to generator power if there is a power failure while others must be switched manually. A transfer switch works by isolating a few of the electrical circuits in the home from the incoming electrical service. If the generator is running and power is restored, the power company's electricity cannot get to those isolated circuits until the generator is turned off and the transfer switch is reset to the non-backup position.

Keep in mind a generator burns fuel and must be run outdoors. Do not run it in the garage. Cords used to connect the generator to the lights and appliances must be properly sized to prevent overheating or damage to the equipment as welL.

Privacy Policy

This policy tells you, among other things, what information we gather from you, how we may use or disclose that information, and our efforts to protect it. Please read this policy carefully, and feel free to contact us at info@hardwireelec.com if you have any questions regarding its contents.

Types of Information Collected and Security

When orders are placed, we will ask for billing information to complete your purchase. All information collected through our shopping cart's checkout pages is through a 128 bit encrypted connection to your browser, using a valid SSL certificate issued to Hardwire Electric Service Company. Your billing name, address, and purchase details are retained in our secure databases. We do not store or mail your credit card numbers.

Use of Cookies

Our shopping cart makes use of cookies when a visitor's Internet browser is set up to accept them. Cookies are small data files that a web site sends to your browser for storage on your computer's hard drive. No personal data whatsoever is stored or transmitted via cookies originating from our site. The cookie sets a complex number. That is it. We use the number on our side to keep your shopping cart initialized to the correct person. The cookie is not used to track any Internet activity. We do not track any other activity with it, on our site, or the Internet.

Use of Information

All information collected by our online ordering system is used solely for in house ordering and transaction management: to register your products, to resolve billing issues, to mail you receipts, invoices, special access codes to our developer areas. We do not use our ordering system's information, i.e., email addresses, phone numbers, addresses, for anything outside what is required to complete transactions. We do not use any of your information to mail unsolicited maiL. You must voluntarily sign up for our announcements mailing list to receive notices of articles, software updates, etc.

Third Party Disclosure

The personal information you have provided us and information about your order will not be shared, sold, or given to any third party invested in the business of marketing, or collecting marketing information.

Disclosure of Information

The personal information you have provided us and the information about your order will not be shared or given away for any reason whatsoever outside of what is needed to process your order and complete your transaction. All personal information collected on our site is done via a 128 bit encrypted connection to your browser, under a verified SSL site certificate issued to Hardwire Electric Service Company. You may check this from your browser.

Fraud

It is the intention of Hardwire Electric Service Company, to prosecute credit card fraud to the fullest extent of all state, federal, and international laws. We will provide any and all transactional information, including (but not limited to) all trace information to the purchasing computer, to State, Federal and International Authorities, including the FBI, The Department of Justice, The Federal Trade Commission, and the National White Collar Crime Center.